Privacy Policy
Last updated: July 16, 2026
Who We Are
CANFELA is an independent international pet nutrition consulting platform providing science-based nutritional consulting services for pet owners and pet food businesses worldwide.
Our website is:
Our services include personalized pet nutrition consulting, home-cooked diet formulation, clinical nutrition support, technical consulting for the pet food industry, formulation services, and other professional nutrition-related consulting delivered online.
Information We Collect
When you interact with our website or use our services, we may collect information including:
- Full name
- Email address
- Phone number
- Country
- Company name (where applicable)
- Billing address
- Postal code
- Information submitted through contact forms
- Information submitted through nutrition assessment questionnaires
- Pet information provided for nutrition consultations
- Appointment booking information
- Technical information submitted for business consulting projects
- Documents or files voluntarily uploaded by clients
We may also automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referral source
- Cookies and usage analytics
This information helps us improve website performance, enhance security, prevent fraudulent activity, and provide a better user experience.
How We Use Your Information
We use your information to:
- Provide nutrition consulting services
- Prepare personalized nutrition recommendations
- Deliver technical consulting services
- Respond to inquiries
- Schedule consultations
- Process service requests
- Improve our website and services
- Communicate important service-related updates
- Prevent fraud and maintain website security
- Comply with applicable legal obligations
We never sell, rent, or trade your personal information to third parties.
Payment Information
Payments made through our website are securely processed by trusted third-party payment service providers.
CANFELA does not store, process, or have access to customers’ complete payment card information. Payment data is handled directly by the payment provider in accordance with its own security standards and privacy policies.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Maintain secure login sessions
- Improve website functionality
- Analyze website traffic
- Measure website performance
- Enhance website security
You may disable cookies through your browser settings; however, some features of the website may not function properly.
For additional information, please refer to our Cookie Policy.
Embedded Content
Some pages on our website may include embedded content such as videos, maps, or social media content.
Embedded content from third-party websites behaves in the same manner as if you had visited those websites directly. These third parties may collect data, use cookies, and monitor your interactions according to their own privacy policies.
Contact Forms & Consultation Requests
Information submitted through contact forms, nutrition questionnaires, consultation requests, booking forms, or technical consulting applications is used solely for providing the requested services.
For business consulting projects, technical documents, formulations, manufacturing information, and proprietary materials shared with us are treated as confidential and handled with appropriate care.
Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain client records
- Support follow-up consultations
- Meet legal, accounting, or regulatory obligations
Consultation records may be retained for future support unless you request their deletion where permitted by applicable law.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.
Your Rights
Depending on your country or region of residence, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal data
- Request data portability where applicable
To exercise any of these rights, please contact us using the information provided below.
GDPR Notice
If you are located within the European Economic Area (EEA), your personal data will be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
Third-Party Services
Our website may use trusted third-party services, including but not limited to:
- Google Analytics
- Google reCAPTCHA
- Payment service providers
- Appointment scheduling platforms
- Email delivery services
- Customer communication services
Each third-party provider maintains its own privacy policy governing the collection and processing of personal information.
Children’s Privacy
Our services are intended for adults and are not directed toward children below the minimum legal age required by applicable law.
We do not knowingly collect personal information from children.
International Users
CANFELA provides services internationally.
By using this website, you acknowledge that your information may be processed and stored in accordance with this Privacy Policy and applicable international data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Any updates will be published on this page together with the revised effective date.
Continued use of our website after such changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
CANFELA
Science-Based Pet Nutrition Consulting
Website:
https://canfela.com
Email:
info@canfela.com
Please also visit our Contact page for additional communication options.
